When your order arrives, it will be beautifully packaged in a stylish James Dixon and Sons box. You will also receive some handy info on hallmarking and how to care for your silver goods. Our team takes great care in packaging your items to ensure they arrive in perfect condition.

Orders over £100 will be delivered free of charge.

Delivery charges for orders under £100 will be charged £4.95 for postage and packaging.

Orders including our standard engraving option; will be dispatched from our warehouse within 3 – 5 working days (Monday to Friday) unless you are notified otherwise. You will receive an email when your order has been dispatched. Orders received after noon on Friday will be processed on the following Monday.

Items will be delivered by Royal Mail or APC courier on a next day timeframe post-dispatch from our warehouse; and will require a signature on arrival.

Be-spoke engraved items will require an additional 3 days to be processed by our on-site engraver.

There may be in rare circumstances when your chosen items is unfortunately out stock. If this happens, we will contact you within 1 working day of receiving your order and advise you of the expected delivery date or offer you an alternative.

Currently our e-commerce site only accepts UK delivery addresses but if you would like to order for delivery overseas please contact us on +44 114 279 9400.